Freight drivers do not unload deliveries. If you choose a home or business delivery, it is particularly important to have a few strong helpers to unload the material from the delivery truck. Most flooring materials are very heavy, and the or packages are designed to be moved by a forklift/pole hyster or by a professional installer. When receiving a Home Delivery, it is important to note that the freight line will only deliver to the end of your driveway. It is your responsibility to unload the freight and move it to your storage area. Do not Forget About Terminal Pickup. Most customers choose to have their installer pick up their material from their nearest local terminal. This can save you the home delivery charge (as much as $200 saved) and will save you the hassle of unloading yourself. You must receive delivery or pick up your material within two business days of the material reaching your local terminal. If not, you will be responsible for any storage fees accessed by the freight company.
When you or your installer pick up your order from the shipping terminal, or if you receive a home delivery, please be sure to:
Count the number of items (i.e., packages and ) and be sure they exactly match the bill of lading.
Visually inspect the packages, , etc. for damage.
If damage is seen on your package, write on the proof of delivery a detailed description of the damage found (i.e., damage found at the end of or corners of boxes crushed),
and take pictures.
If any material is missing or any damage is seen note it on the proof of delivery and call Really Fast Floor immediately.
Concealed damage: If damage is not discovered until the goods are opened at home, immediately call the truck line and Really Fast Floor to report the concealed damage.
If concealed damaged is not reported within 5 days of receipt of material a claim cannot be filed.
